DATE OF LAST REVISION: APRIL 15TH, 2019

ROASTY TOASTY RADIATORS.COM GDPR COMPLIANCE

Roastytoastyradiators.com (“we,” “us,” “our”) provide bespoke radiator design services to you through its website located at www.roastytoastyradiators.com (the “Websites”) and through its mobile applications (collectively, such services and applications, including any new features, and the Sites, the “Service(s)”), subject to the following GDPR guides (as amended from time to time, the “GDPR COMPLIANCE”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised.

We will also notify you, either through the Services user interface or through other reasonable means. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new GDPR POLICY. In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Privacy Policy located at  Our Privacy Policy  All such terms are hereby incorporated by reference into these GDPR statements.

Access and Use of the Service Regulation

WHAT INFORMATION WE COLLECT

Account Information.

When you purchase a product on the Roasty Toasty Radiators website, we ask you for Personal Data such as your name, email address and company name.

Social Networking Site Information.

For your convenience,  you may click on the Roasty Toasty Radiator Social Media links to see about our latest offers and news. We may also ask you to like, comment, follow or join Roasty Toasty Radiators by using log in credentials from third-party social networking sites (“SNS”) such as Facebook, Google and LinkedIn. If you register via an SNS, the SNS may provide us with some of the Personal Data you have provided to the SNS.Profile Information and User C

Customer Support.

We may collect Personal Data through your communications with our customer support team. Please ensure that no sensitive personal data is submitted in connection with your requests for support (for example, health information, political or religious beliefs, information about minors, etc.).Clickstream Data. We and our third party service providers may automatically collect certain information from your device or web browser when you use parts of the Service (such as the Site and the Tools) to help us understand usage, what is of interest to you and how to provide you more relevant advertising and content.  We refer to this information as Clickstream Data.  This includes, for example, your IP address, mobile device identifier or other unique identifier, browser and computer type, date and time of access, the previous Web page that you came from and the page you go to next after leaving the Service, each of our pages that you visit and how you interact with advertising and our content within the Service.  The Clickstream Data we collect generally does not identify you as an identifiable person, but if it does, we will treat it as Personal Data. If your browser has a “private browsing” mode you may be able to block this information from being sent to Roasty Toasty Radiators, but in some cases this may impact your ability to use the Service.
App Data.
As part of our Service, we offer help through our IT pros.  We refer to this information as App Data.  For example, each application includes a unique application number. Also, when the app automatically checks to see if a new version is available, the current version number and the unique application number are sent to Roasty Toasty Radiators. The unique application number is required for the app to function properly and cannot be disabled. We also collect information you input into this app and other Apps in connection with your use of those offerings.In addition, certain Apps contain features that are used to automatically transmit certain content and information about your environment and that information is transmitted back to Roasty Toasty Radiators and, where possible, then anonymised so that it no longer reflects or references an individually identifiable user.   This includes information about equipment on which the app was installed, the number and types of devices in your environment, warranty information related to devices in your environment and server information. If Personal Data is included on that equipment or included in other information collected by a different App, such as a Helpdesk ticket for example, it may be sent to or otherwise collected by Roasty Toasty Radiators. In general, we use App Data to better understand how the Apps are used, improve the functionality of the Apps and to better understand our users and their needs.  We also utilise information in end user tickets generated by the Helpdesk App to assist you with specific requested support issues and to better understand the kinds of issues our users are dealing with on a daily basis.  Some Apps incorporate software from third parties or are hosted by third parties and if you chose to use those Apps, the use of those Apps and the information gathered by them are subject to the terms and conditions and privacy policy of that third party.For more information about a particular App or Tool and the data it collects, please email shop@roastytoastyradiators.com

Payment Information.

If you elect to use payment features of the Service, you may need to provide Personal Data to our third-party payment processors, such as your credit card number, name and address. We do not collect data relating to your age, or nationality.

OUR USE OF COOKIES AND RELATED TECHNOLOGIES

Roasty Toasty Radiators uses cookies, which are alphanumeric identifiers in the form of text files that are stored on your computer, to make the Service easier to use, to improve our advertising, and to protect you and Roasty Toasty Radiators. For example, we use them to store your login ID (but never your password) to make it easier for you to login whenever you come back to the Site. We also use them to remember the last application page you visited and advertisements you’ve already seen. You can remove or block cookies using the settings in your browser, but in some cases that may impact your ability to use the Service.Many of the advertisements you see when using the Service have been placed by third parties.

These third parties may choose to use their own cookies for the purposes of collecting information relating to the viewing of their advertising. This Privacy Policy is intended to cover the use of cookies implemented by Roasty Toasty Radiators and does not describe third party cookies in detail or their privacy policies.We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on our site. They may collect anonymous information about your visits to our Site and your interaction with our products and services.

Tracking pixel

(also referred to as a clear gif, pixel tag or single pixel tag) is a graphic with dimensions of 1×1 pixels that is loaded when a user visits a website or opens an email. A pixel is used in conjunction with cookies to help us manage and monitor our online advertising and wider business arrangements with third parties, to measure and analyse site usage and activity and to improve the quality of the Service. In certain circumstances, we share IP addresses that are captured by pixels to help our advertisers analyse the efficacy of their campaigns.
Roasty Toasty Radiators categorically does not use pixel tracking from Facebook or any other social Media channels.

GOOGLE ANALYTICS DATA

We also work with a third party to monitor certain pages of our Site for the purpose of reporting Site traffic and other advertising statistics. Where authorised by us, this third party may use cookies and/or other monitoring technologies to compile anonymous statistics about our Site visitors. No Personal Data is transferred to this third party.In addition, we use Google Analytics to monitor and analyse Service usage.  More information on how Google uses data when you use services like ours can be found at www.google.com/policies/privacy/partners.

HOW AND WHY WE USE PERSONAL DATA

We collect information, which may include Personal Data, because it helps us deliver the absolute best user experience we possibly can. It is one of our core beliefs that we can only achieve that goal with your help and by customising your experience. Gathering this information enables us to connect you with other people interested in technology like yourself and technology vendors, provide you with convenient and accurate information about discussion topics you may be interested in, and bring you timely and relevant information about the products and services that you may need. In addition, this information helps us keep you informed on the latest product and service announcements, software updates, and support information in a timely fashion. Most importantly, this information allows us to tune the product experience over time (including showing your more relevant content and ads), optimising the Service based on your feedback and how you actually use the Service.

More specifically, we use your Personal Data in the following ways:

Internal and Service-Related Usage.

We use data that you input into, or that is collected by, the Service to perform the services requested in connection with those portions of the Service. For example, if you input inventory data into one of the Web-based Offerings, we will use that information to display that inventory data to you when you use such Web-based Offering. If you use a Tool to obtain information on a system in your network, we may store that data and provide you or other authorised users at or associated with your organisation access to it via the Service. We use your payment information (through-third-party payment processors) to collect payment for the applicable portions of the Service. We may store and combine the Personal Data you submit or we collect via any part of the Service with information from other Roasty Toasty Radiators services or third parties (including SNS) in order to deliver the Service, to provide you with a better experience and to improve the quality of our services.We may use data that you input into, or that is collected by, the Service to derive anonymised or aggregate data about your current IT environment, or your company operations, and may use this data to display customised content and advertising to you, and/or compare your environment configuration to those of the broader user community or for other purposes. Such information does not identify you individually. We use Clickstream Data to analyse trends, to administer the Service, to track users’ movements around the Site, to gather demographic information about our user base as a whole, and to operate and improve the Roasty Toasty Radiators technologies and services. We may use and retain any data we collect to provide and improve our services.

Not just a radiator website. A real designer radiator hub!